Welcome! What's going on with your computer or...

Welcome! What's going on with your computer or device? We are facing a problem with the settings of our tig miller welding machine What programs and versions are you using? we dont have any professional regarding the machine the serial no is 903757 if you could send someone to check the machine our tel no is 0567351098 Anything else you want the computer expert to know before I connect you? no