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Yousef Salim
Games Expert
الأسئلة المجابة 14801 | نسبة الرضا 97.7%
Gaming
Welcome! What's going on with your computer or...
Welcome! What's going on with your computer or device?
I am having problems on my Ps4. Whenever I open a game and try to purchase something from the store it gives me a message saying there are no new purchases. Then it crashes everything. This is puzzling because my internet works fine and I can still access the store on my other accounts
What programs and versions are you using?
Nothing
Anything else you want the computer expert to know before I connect you?
Are you a bot, be honest with me, are you a bot or a scammer
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إجابة الخبير: Yousef Salim
Yousef Salim
Games Expert
الأسئلة المجابة 14801 | نسبة الرضا 97.8%
Dear customer,
Thank you for joining and trusting us.
** Dear, If you buy games from your PlayStation Store and do not buy, follow these steps:
Note: Make sure you are buying from the UAE account, not the US.
1) Remove the purchased currencies from the US account, contact US technical support, request Refund, and then buy the games from the UAE account, according to your basic account, to identify the currencies in the game.
2) Download the basic game from your US account, so the game will be known on the Queens, but you will lose your achievements and previous storage, will not be recognized in the US version of the game (will be recalculated to zero)
** If the problem persists, contact technical support for US and Canadian accounts
Phone: 0018003457669
During official working hours in America (Mondays to Fridays from 5 pm to midnight Mecca time)
** Note: The communication will be in English only
I hope my answer was helpful, please let me know if you have any follow up questions. If you feel I've answered your question already, please rate my answer from top of the page. Your feedback helps to ensure only the best experts are available to help you.
You can also ask questions of our other specialists in the areas of nutrition, therapists, IT specialists, medical doctors, and many more.
Best Regards,
Yousef Saleem
Thank you for joining and trusting us.
** Dear, If you buy games from your PlayStation Store and do not buy, follow these steps:
Note: Make sure you are buying from the UAE account, not the US.
1) Remove the purchased currencies from the US account, contact US technical support, request Refund, and then buy the games from the UAE account, according to your basic account, to identify the currencies in the game.
2) Download the basic game from your US account, so the game will be known on the Queens, but you will lose your achievements and previous storage, will not be recognized in the US version of the game (will be recalculated to zero)
** If the problem persists, contact technical support for US and Canadian accounts
Phone: 0018003457669
During official working hours in America (Mondays to Fridays from 5 pm to midnight Mecca time)
** Note: The communication will be in English only
I hope my answer was helpful, please let me know if you have any follow up questions. If you feel I've answered your question already, please rate my answer from top of the page. Your feedback helps to ensure only the best experts are available to help you.
You can also ask questions of our other specialists in the areas of nutrition, therapists, IT specialists, medical doctors, and many more.
Best Regards,
Yousef Saleem
إسأل Games Expert
Yousef Salim
Games Expert
الأسئلة المجابة 14801 | نسبة الرضا 97.7%
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