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Dear customer,
Thank you for joining and trusting us.
Dear, If you forgot your password for your Playstation account follow these steps:
1- From the PS4 home screen, go to [Settings] > [Account Management] > [Sign In].

2-  If you are automatically signed in to PSN when you select your local user, select [Sign Out] to see the [Sign In] option.

3- On the sign-in screen, press  (triangle button), enter your Sign-in ID (email address) and select [Next].



4- Forgotten this email address? Click here for more help.
** Click Forgot Your Password

5- Check your email inbox for the verification email, making sure to search for 'Sony' in all mailboxes, including any spam or junk folders. Click the link in the email or copy and paste the URL into a web browser.
6- The verification email can take a few minutes to arrive. If you haven't received it within 24 hours, please click here for more help.  
7-  On the next screen, enter the requested information to verify your identity.
8-  If you don't have access to your verification info, click here for more help.
9-  Create a new password. Don't forget to use a mixture of upper and lower-case letters, numbers and special characters.
I hope my answer was helpful, please let me know if you have any follow up questions. If you feel I've answered your question already, please rate my answer from top of the page. Your feedback helps to ensure only the best experts are available to help you.
You can also ask questions of our other specialists in the areas of nutrition, therapists, IT specialists, medical doctors, and many more.
Best Regards,
Yousef Saleem