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Dear Customer,

Thanks for joining and trusting us, much appreciated!

 Regarding your question, the reason of this problem is that there is a protection circuit in the TV that senses any pulse that can damage any of the important parts in the TV. This happens in the following cases:

1. While connecting the screen using an electrical cable or a USB.
2. While connecting the screen using unoriginal cables.

 To solve the problem:

1. You can connect to the electricity directly without using cables.
2. You can use high-quality cables called HDMI.

 Thank you for dealing with us. You can ask us any question, and we will answer it as soon as possible. Also, you can follow up with the sessions with me on the phone. If you want to have a session over the phone, you will need to pay a very small amount of money for the call. Press on this link to get a session over the phone: 
jawabkom.com/37508005 

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 Kind Regards,

 Sara Arafeh