I am not seeing my total balance and I sent money...

Dear Customer,

Thanks for joining and trusting us, much appreciated!

You should go to the bank or contact with it to find out why the money is not placed in your bank account.
In the event that there is a problem that you have exceeded the limit of the transfer or there were problems from the sources of money, you should review the competent authorities in the country that was transferred from and to try to resolve the problem and return the money to your account

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 Kind regards
Hekmat Salem