i forgot my pin number for payit how can i use

How do I reset my password?

• Click “Forgot PIN “→ Enter “MOB or Email” → an OTP will be sent → Enter OTP →  You will be asked to input a new 4 digit PIN

I entered my PIN incorrectly and my access is blocked. How do I unblock it?

You have a maximum of 3 tries before access to your wallet becomes blocked for security reasons. 

If you have been locked out:

• Phone the Call Center, and we will unblock it for you after verification.
• You will be given an OTP, and then you will be able to create a new 4-digit PIN.
• You may also send an email to help@payit.ae but only from the email address registered with payit. The process will take a maximum of 2 working days, and you will receive a response by email.