إسأل Accountant الآن
Ahmad Hawamdeh
Accountant
الأسئلة المجابة 8639 | نسبة الرضا 98.1%
Banking & Finance
My name is lucy but the simcard registration name...
My name is lucy but the simcard registration name is mary so i woke up in the morning and i found my mpesa is not working such that I cant send money or buy credit what could be the problem
إطرح سؤالك
إجابة الخبير: Hekmat Salem
Hekmat Salem
Accountant
الأسئلة المجابة 24544 | نسبة الرضا 97.9%
We would like to inform you that you must review the bank or the authority from which you issued the card.
The problem could be damage to the card, a problem with your data, an expired expiration date, or anything else
Therefore, you must contact the bank or review it to know the details and solve the issue.
الرد من العميل
What could it be because I received some cash fri but today I couldn't be able to buy credit on the money through Mpesa
إجابة الخبير: Hekmat Salem
Hekmat Salem
Accountant
الأسئلة المجابة 24544 | نسبة الرضا 97.8%
Unfortunately, the reason cannot be known until after contacting the bank or the credit card issuer directly, and you must communicate with the card issuer to find out the reason and try to solve it if there are things that must be done by you or the bank.
الرد من العميل
How can you help me because for know am not in my country and I really need this so that I can be able to send money to my siblings back home
إجابة الخبير: Ahmad Hawamdeh
Ahmad Hawamdeh
Accountant
الأسئلة المجابة 8639 | نسبة الرضا 98.1%
you have to contact M-PESA Service to solve your problem because this information is personal and you are the only person how will be able to modify or adjust the account information.
you may check the application first (remove then reinstall) that could solve your account problem, if not you have to contact the customer service at one of the numbers in the following link
M-PESA customer service centre
you may check the application first (remove then reinstall) that could solve your account problem, if not you have to contact the customer service at one of the numbers in the following link
M-PESA customer service centre
إسأل Accountant
Ahmad Hawamdeh
Accountant
الأسئلة المجابة 8639 | نسبة الرضا 98.1%
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