My mobile banking not working

We would like to explain to you that there are several reasons that your phone application does not work, including:
1- If the application needs to be updated, then you need to updated using the application store of your phone.
2- It could be a problem with the phone number linked to your account or with your username and password.
3- That there is a problem with your information with the bank and you need to update, such as your residence permit, permission to travel, or others.
And in case that there are no problems from the above, you must consult the bank to solve the issue